Security & Compliance
Protecting resident data and maintaining platform security is our top priority. Learn how NeighbourLoop keeps your community safe.
NeighbourLoop is not SOC 2 certified and does not claim GDPR/ISO seals or a published uptime SLA.
Data Protection & Privacy
Your residents' data is protected by industry-leading security measures and strict privacy policies.
End-to-End Encryption
All data transmitted between users and our servers is encrypted using industry-standard TLS 1.3 protocols.
- 256-bit AES encryption for data at rest
- TLS 1.3 for all data in transit
- Encrypted database backups
- Secure key management with regular rotation
Data Minimization
We only collect the minimum data necessary to provide our services, respecting user privacy.
- No unnecessary personal data collection
- Automatic data retention policies
- Right to deletion honored within 30 days
- Anonymized analytics data
Privacy Controls
Residents have full control over their privacy settings and what information they share.
- Granular privacy settings
- Opt-out options for all features
- Transparent data usage policies
- No selling of personal data to third parties
Privacy-First Practices
We design data handling around minimization, consent, and resident control. We are not claiming formal GDPR or CCPA certification.
- Data minimization by default
- Clear consent where optional data is collected
- Data export / deletion on request
- No selling of personal data to third parties
Resident Verification Security
Multi-layered verification ensures only actual residents can access your building's community.
Location-Based Verification
Residents verify their address through secure location verification, ensuring only actual residents can join.
- GPS-based address confirmation
- One-time verification process
- No continuous location tracking
- Location data deleted after verification
PMS Integration Verification
Optional integration with property management systems for seamless resident verification.
- Direct lease verification
- Automatic move-out handling
- Real-time residency status updates
- Secure API connections
Multi-Factor Authentication
Additional security layers to protect resident accounts from unauthorized access.
- Email verification required
- Optional SMS verification
- Secure password requirements
- Account recovery safeguards
Access Token Security
Unique, time-limited tokens ensure secure building access without exposing personal data.
- Cryptographically secure tokens
- Automatic token expiration
- Single-use invite links
- Revocable access at any time
Platform Security Features
Cloud infrastructure and practical security controls protect the platform from common threats.
Secure Infrastructure
Our platform runs on major cloud infrastructure with layered access controls and encryption.
- Hosted on major cloud providers
- TLS in transit and encryption at rest
- Access controls and least-privilege practices
- Designed for high availability (no public uptime SLA claimed)
Vulnerability Response
We take security reports seriously and patch issues as they are found. We do not currently run a public bug bounty.
- Security reports via security@neighbourloop.com
- Dependency and code review practices
- Patches prioritized by severity
- No public bug-bounty program today
Secure Development
Security is built into every stage of our development process.
- Code review requirements
- Automated checks in our development workflow
- Dependency vulnerability monitoring
- Secure coding guidelines
Incident Response
Comprehensive incident response procedures to handle any security events.
- 24/7 security monitoring
- Documented response procedures
- Stakeholder notification protocols
- Post-incident analysis
Content Moderation & Safety
Comprehensive safety tools and moderation systems maintain a respectful community environment.
Content Moderation
Proactive and reactive content moderation to maintain a safe community environment.
- AI-powered content screening
- Community reporting system
- 24-hour review SLA for reports
- Clear community guidelines
User Safety Tools
Tools that empower residents to control their experience and report concerns.
- Block and mute capabilities
- Easy reporting interface
- Anonymous reporting option
- Escalation to property management
Community Standards
Clear guidelines and enforcement to maintain a respectful, safe community.
- Published community guidelines
- Progressive enforcement system
- Appeal process for actions
- Property manager oversight
Fraud Prevention
Systems to detect and prevent fraudulent activity on the platform.
- Suspicious activity detection
- Transaction monitoring
- Account takeover prevention
- Identity verification checks
How Location Verification Protects Privacy
Our unique approach to residency verification proves someone lives at a property without exposing sensitive details.
One-Time Check
Resident confirms they're physically at the property address just once during signup.
No Unit Exposure
Neighbours see the building, not specific unit numbers. Privacy is protected by default.
Data Deleted
Location data is deleted after verification. No ongoing tracking or storage.
Privacy by Design
Built from the ground up to protect resident identity
Security FAQs
Common questions about NeighbourLoop's security practices.
We use a multi-layered verification approach. Residents can verify through location-based verification (confirming they're physically at the property), PMS integration (automatic verification through your property management system), or manual approval by property staff. Only verified residents can access the building's community.
Have a security question?
Contact our security team at security@neighbourloop.comQuestions About Security?
Our team is happy to discuss our security practices in detail and answer any questions about protecting your residents' data.
For urgent security concerns, email security@neighbourloop.com